Privacy Policy
Cxntracts (“Cxntracts,” “we,” “our,” or “us”) provides marketing services for roofing companies. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, to the booking and intake tools we use to communicate with prospective clients, and to any marketing service we provide. It also serves as a Notice at Collection for California residents and a privacy disclosure for residents of other U.S. states whose laws require one.
If you arrived here because you interacted with a roofing company’s website, ads, or campaigns that Cxntracts operates on that company’s behalf, see Section 10. In that case, your information is generally governed by that company’s privacy practices and by our agreement with them.
1. Who we are
Cxntracts is operated by Cxntracts LLC, a West Virginia limited liability company. Cxntracts is a single-operator business — when you contact us, you are dealing with one person, not an agency staff. Contact details are listed at the end of this policy.
2. The two roles in which we handle data
We collect and use personal information in two distinct capacities:
- As a controller. When you visit our website, book a call with us, email or text us, become a client, or apply for a contract role. In these cases, we decide why and how your information is used.
- As a service provider or processor. When we operate marketing, advertising, lead-tracking, or website services on behalf of a client. The information collected through those activities belongs to our client, who is the controller. Our use of that data is governed by our service agreement with that client.
3. What we collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact and identification details. Name, email address, phone number, business name, role, and business address — typically provided when you book a discovery call or email us.
- Communication content. The substance of messages you send through email, SMS, our booking tool, or any other channel.
- Business context. Information you share about your roofing company — service area, current marketing setup, team size, revenue range, problems you’re trying to solve, and similar information discussed during discovery.
- Booking and scheduling data. When you schedule a call through our Calendly embed, Calendly collects your name, email, time zone, selected slot, and any answers to intake questions. Calendly is an independent service; see Section 6.
- Website usage data. Basic logs collected by our hosting provider, including IP address, user agent string, referrer URL, pages visited, and request timestamps.
- Payment information. If you become a client, our payment processor handles transaction details on its own infrastructure. We see only the last four digits of the card and basic billing details; we do not store full card numbers.
- Contract and project information. Statements of work, project notes, files you share, decisions made during the project, and records that come with running a professional services engagement.
- Information collected for clients. When operating marketing for clients, we may handle inbound leads, call recordings (where the client uses a call-tracking provider), form submissions, ad performance data, CRM records, and other information generated by end users of our client’s services. This data belongs to the client and is used on the client’s behalf.
We do not knowingly collect Social Security numbers, government identification numbers, race or ethnicity, religious affiliation, biometric data, precise geolocation, health information, or other categories of sensitive data. Please do not send these to us. If a client engagement requires limited sensitive data, we will explain what is needed and why before collecting it.
4. How we use information
We use personal information to:
- Reply to inquiries and conduct discovery conversations.
- Prepare proposals, statements of work, and price estimates.
- Provide the services described in our agreement.
- Send invoices and collect payment.
- Communicate about active projects, including updates, drafts, and weekly reports.
- Send occasional updates about Cxntracts to people who have asked for them.
- Improve our website and the services we offer.
- Maintain records required for tax, accounting, and contractual purposes.
- Detect and prevent fraud, abuse, or security incidents.
- Comply with applicable law and respond to lawful requests.
We do not use your information for advertising profiling about you, for automated decision-making that has legal effect, or for sale to data brokers.
5. Cookies and tracking on this site
This website uses first-party storage to remember your privacy choices. It does not run Google Analytics, Meta Pixel, Google Ads tags, retargeting cookies, or third-party advertising trackers. If that changes in the future, this policy will be updated and an in-page consent option will be added where required.
The Calendly scheduling widget embedded on our booking page is operated by Calendly LLC. When the widget loads, Calendly may set its own cookies and collect device and usage data under its own privacy policy.
6. Third-party services we use
To run Cxntracts we use a small set of service providers:
- Calendly — scheduling and intake.
- Our hosting provider — serves this website and stores standard server logs.
- Email and SMS providers — transactional and marketing messages.
- Our payment processor — invoicing and payments.
- Our accountant, attorneys, and insurer — only as needed to operate the business.
Each vendor is contractually limited to using your information to provide its service. We do not allow our vendors to sell your information or use it for their own marketing.
7. How we share information
We disclose personal information only when one of the following applies:
- To a service provider in the categories listed in Section 6.
- To a client when you contact us about a roofing company we work with. We may forward your message or request to that client.
- To a professional advisor such as our accountant, attorney, or insurer when relevant to running the business.
- For legal compliance to government bodies, regulators, courts, or other lawful recipients when required by law, by valid legal process, or to protect rights and safety.
- In a business transition if Cxntracts is sold, merged, restructured, or transitions ownership, your information may transfer as part of that transaction. We will continue to honor the commitments in this policy or provide notice of any changes.
We do not sell personal information for money. We do not “share” personal information for cross-context behavioral advertising as that phrase is defined under California law. We do not rent or trade SMS opt-in records, mobile phone numbers, or consent records with anyone for marketing.
8. Text messages
If you give us your mobile number and opt in to receive texts, we may send appointment confirmations, project updates, and occasional service-related messages. We may send these messages using automated systems where the law permits.
Consent to receive SMS is never a condition of buying anything from us. Message frequency varies. Standard message and data rates may apply.
To stop receiving texts, reply STOP. To get help, reply HELP. For SMS support, contact us at admin@truline.org.
We honor opt-out requests and keep a suppression record so we don’t message you again after you opt out. We do not sell, rent, share, or transfer mobile phone numbers, SMS opt-in records, or consent information to third parties or affiliates for marketing or promotional purposes. We share SMS data only with the providers we use to deliver and manage these messages, and only for that purpose.
9. Email
You may opt in to receive occasional emails from Cxntracts about case studies, service availability, and brief updates. Every marketing email includes an unsubscribe link. Operational emails about your project — invoices, contracts, drafts, status — are sent as part of the services and are not subject to marketing opt-out.
10. Calls and recordings
If a call is recorded — for example, when we review a discovery conversation, or when a client engagement uses a call-tracking platform that records inbound calls — we comply with the recording-consent law of every state involved in the call. Where two-party consent is required, you will be told the call is being recorded before recording begins and may decline.
When Cxntracts operates call tracking or call recording on behalf of a client, the client is responsible for posting required notices to its end users and for compliance with applicable wiretap and recording laws.
11. Information we process for clients
When Cxntracts provides marketing services to a roofing company, we may process information about that company’s prospects, leads, and customers. We use this information only as needed to deliver the services described in our agreement: running ads, building and hosting websites, managing the client’s Google Business Profile, fulfilling SMS or email programs the client operates, generating reports, and similar work.
We do not contact those end users for our own marketing. We do not sell, rent, or use that information for any purpose outside our service to the client. We may use deidentified or aggregated information about service performance to improve our offerings and internal reporting.
The client is the controller of its own end-user data. The client is responsible for posting its own privacy notice, getting any consent required for cookies, tracking pixels, SMS programs, call recording, marketing emails, and location data, and responding to end-user privacy requests. If an end user sends us a privacy request about a client, we may forward that request to the client.
12. How long we keep information
We keep personal information for as long as we have an active relationship with you, and for as long after as we need to:
- Honor contractual obligations.
- Comply with tax, accounting, and other legal record-keeping requirements.
- Resolve disputes and enforce agreements.
- Defend against legal claims.
- Maintain a suppression record so we don’t contact you after you’ve opted out.
When retention is no longer needed, we delete, deidentify, or anonymize the information using methods appropriate to the type of data and where it is stored.
13. Security
We use commercially reasonable safeguards to protect personal information, including encryption in transit, restricted access to accounts and systems, strong authentication, and selection of vendors with documented security practices. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. If you believe your information or an account has been compromised, contact us at admin@truline.org right away.
14. Children
Cxntracts does not provide services to individuals under 18 and does not knowingly collect personal information from children. If we learn we have inadvertently collected information from a child, we will delete it. We do not knowingly sell or share information of anyone under 16.
15. Your choices and rights
At any time you may:
- Ask what personal information we hold about you.
- Request a copy or correction of that information.
- Request that we delete it, subject to legal and business retention requirements.
- Opt out of marketing emails by using the unsubscribe link.
- Opt out of SMS by replying STOP.
- Ask that a call not be recorded.
- Use the Your Privacy Choices link in the footer to manage optional cookies on this browser.
- Manage cookies for this site through your browser settings.
Depending on the state in which you live, you may have additional rights described in the sections below. To exercise any right, contact us at admin@truline.org. We may need to verify your identity before completing your request, and we will respond within the time period required by law (45 days under most U.S. state privacy laws, with a possible 45-day extension where allowed).
If we decline a request, you may appeal by emailing the same address with “Privacy Appeal” in the subject line.
You will not be discriminated against or treated differently for exercising any privacy right.
16. Global Privacy Control
We honor the Global Privacy Control (GPC) signal in browsers and tools that send it. Where required by law, a GPC signal is treated as an opt-out of “sale” and “sharing” of personal information and as an opt-out of targeted advertising for that browser or device. Because GPC operates at the browser level, the opt-out applies only to the browser or device that sends the signal.
17. Notice for California residents
This section provides additional disclosures required by the California Consumer Privacy Act (CCPA) as amended.
In the preceding 12 months, Cxntracts has collected the following categories of personal information from California residents: identifiers (name, email, phone, IP address); customer records (contact and business information); commercial information (services purchased or considered); internet or other electronic network activity (basic server logs); audio information (if a call is recorded); geolocation (general region inferred from IP); professional or employment-related information (your role at the company you represent); and inferences drawn from the above (business stage, fit for services).
We collect this information directly from you, automatically through your use of our website, and from clients when you are an end user of a client engagement.
We disclose personal information to the categories of recipients described in Section 7 (service providers, clients, professional advisors, lawful recipients, and business successors).
We have not sold personal information for money in the preceding 12 months and have not “shared” personal information for cross-context behavioral advertising.
California residents may request to know, access, correct, delete, opt out of sale or sharing, and limit the use of sensitive personal information. Submit requests to admin@truline.org. An authorized agent may submit a request on your behalf with proof of authorization. We do not knowingly sell or share personal information of individuals under 16.
18. Notice for residents of other U.S. states
If you are a resident of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or another state with a comprehensive privacy law in effect, you may have rights similar to those described above: to access, correct, delete, obtain a portable copy, opt out of targeted advertising, opt out of profiling that produces legal or similarly significant effects, and appeal a denied request. We respond to verified requests within the period required by your state’s law. Submit requests to admin@truline.org.
Cxntracts does not engage in profiling that produces legal or similarly significant effects about you.
19. Notice for Nevada residents
Nevada residents may opt out of the sale of “covered information” as defined under Nevada law. Cxntracts does not sell covered information, but you may confirm this by emailing admin@truline.org.
20. Visitors outside the United States
Cxntracts is based in the United States. If you contact us from outside the U.S., your information will be processed in the United States, which may have data protection laws that differ from those of your home country. By contacting us, you understand that processing.
21. Other third-party websites
Our site may link to third-party websites or tools. We are not responsible for the privacy practices of those sites. Your interaction with them is governed by the privacy notices they post.
22. Changes to this policy
We may revise this Privacy Policy from time to time. The “Effective” date at the top reflects the most recent change. For substantive changes, we will provide additional notice where required by law.
23. Contact
Cxntracts LLCWest Virginia, United States
Email: admin@truline.org
Web: Cxntracts website